Who we are:

Our website address is:

What personal data we collect and why we collect it:

Your privacy is most important to us. We have this fundamental principles:

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Visitor comments may be checked through an automated spam detection service.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact form:

MASTERTHERM tepelná čerpadla s.r.o.
Václavské Náměstí 819/43, 110 00 Praha 1
Czech Republic
Tel : 00420 800 444 000
Email: :

What automated decision making and/or profiling we do with user data:

We may automatically collect technical data about your equipment and browsing actions or patterns. 
We collect this data by using cookies and other analogical technologies.


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What third parties we receive data from:

We may receive data from third parties such as analytics providers such as Google, Facebook, Appple or third parties based outside the EU.

Who we share your data with and How long we retain your data:

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data:

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data:

In the future, we will not share any data with third parties for any purpose without proper notice. If we share your personal information with third parties, they will be bound by a privacy agreement.

Data may be provided in accordance with the regulations in question within the framework of legal obligations. In this case, we will request all relevant documentation in this case to protect your interests.

Your contact information:

We may request your identification data to help us confirm your identity, to ensure your safety and other rights.

How we protect your data:

We used appropriate security measures.

We use control of limit access your personal data to third parties.

We require all third parties to used appropriate measures in place to defend your personal data in accordance with EU laws.

What data breach procedures we have in place:

We use procedures to resolve any suspected personal data violations and will notify you and any applicable regulator of violations if legally required.

Industry regulatory disclosure requirements:

At the request of the regulatory authority, Master Therm may be required to disclose personally identifiable information.

Ask us anything

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